It represents a request of service of a user when a change, problem resolution or a new component is required associated to an Application or special project.

Through a new service order. The path you must follow starting from the main panel is (click on each of the following buttons):

1. Service Orders.
2. New Service Order.

Once in the screen,

3. Type in or select all the requested information.
4. Click on <Save> to confirm the Service Order.

A Project Manager, Service Order Responsible (Project Leader) or a Subactivity Responsible (Specialist) each can edit different parts of the Service Order.

The path you must follow to edit a Service Order starting from the main panel is (click on each of the following buttons):

1. Service Orders.
2. Edit Service Order.

If a User wants to change the original requirement, the Project Manager has to cancel the current Service Order and the user would have to register a new one.

A Service Order is the request of service from an End User in the case of a problem, change or new requirement.

A project is generated from a Service Order, and is divided into a number of activities and subactivities necessary to resolve this request.

In other words a Service Order can be considered as the "action" coming from the user, and a project as the "reaction" from the IT, IS area.

The path for the user who registered the service order starting from the main panel is (click on each of the following buttons):

1. Service Orders.
2. Service Order Progress.

A Project Manager or MIS Manager, can use:

1. Management Tools.
2. Service Orders.
3. Service Order Progress

Once the service order is displayed, you can <double click> over it to see more detail.

Proaris offers many ways to do this. The easiest options are the Service Order queries.

The path the user must follow starting from the main panel is (click on each of the following buttons):

1. Service Orders
2. Service Order Queries